Maintenance Schedule

It is highly recommended to schedule your pets appointment frequently. 95% of our clients pre book multiple appointments in advance as well for the year. Due to the nature of this type of scheduling, there may not be room to adjust or modify your appointment after they have been set. Please schedule your appointments accordingly to avoid missing appointments. We only accept clients who is on a eight week or less grooming schedule. Appointments scheduled beyond eight weeks are subject to a maintenance fee due to the additional work required.

Matted Coat

Mats form when the coat is not properly maintained by not brushing and combing on a regular basis. If the mats cannot be removed due to tightness on the skin, a shave down will be necessary to safely and humanly remove them. Excessive matting can be avoided with regular grooming appointments. We will de-mat your pet (if possible) at $2 per minute (minimum $10) in addition to the regular grooming fee. If a shave down is necessary there is an additional fee, price reflects on duration of matting removal.

The Luxe Dog is not liable for any injury that may occur during the matting removal process, nor will we be held liable for the condition of your pet’s skin after the matting is removed. Matting and extra brushing fees may be added to the overall service cost and must be paid during pick-up.

Refusal of Service

We reserve the right to stop or refuse any groom in the event that we determine it is in your pet’s best interest or your pet displays aggressive behavior. 

We do not accept pets with fleas. 

Cancellations

We send appointment reminders 48 hours in advance, it is the pet owner's sole responsibility to remember their appointment. We must be notified at least 24 hours prior to the scheduled appointment of any cancellations. The client will be billed for the full grooming price if the appointment is canceled day of. Service will be terminated for repeated cancellations/no show.

Pre-Existing Conditions + Accidents

The Luxe Dog is not liable for any pre-existing injuries or conditions, diagnosed or undiagnosed, which may become aggravated, exacerbated, or discovered under our care. This includes, but is not limited to, bone injuries, self-inflicted injuries, the state of your pet’s skin once de-matted, etc. Our processes always place your pet’s health and safety at the forefront, and we will notify you of any complications or issues if discovered.

Service Area & Parking Policy

Our services are limited to the areas listed on our homepage. We do not offer meetups or service outside of these locations.

Clients living in apartment or condominium buildings must ensure that a parking space is available for our grooming van at the time of the appointment. This may be your assigned parking space or nearby street parking. If street parking is required and needs to be paid an additional parking fee will be added to the final invoice.

For homes with driveways, there must be adequate space for the grooming van to safely park. Please ensure parking arrangements are made before the scheduled appointment time including moving any vehicles if necessary. Once the grooming van is parked and set up we are unable to reposition the vehicle.

Media Release

Clients authorize The Luxe Dog to take photographs and video content of their pet(s) for social media, website, advertising, and any other business-related matters.